Digi Telecommunications Sdn Bhd (and the Telenor Group, which we are part of) (referred to “Digi”, “us” or “we”) is committed to protecting and respecting your privacy.
Digi is a mobile connectivity and internet services provider. Our office is located at Lot 10, Jalan Delima 1/1, Subang Hi-Tech Industrial Park, 40000 Subang Jaya, Selangor Darul Ehsan.
This Privacy Notice sets out the basis on which we collect, use, process and store your personal information when you subscribe to any of our products and services, including telecommunications network, applications, digital services and solutions, or visit any of our office branches or Digi stores, and any of our websites (collectively referred to as “Services”). Please read this Notice in context with the Terms of Service of the service that you use. It may set out additional service-specific terms regarding your personal information which we collected from you and the related processing activities.
Digi will process your personal data based on:
We collect your personal information in three ways:
Digi will collect your personal information when you:
The types of information we collect depend on the use of our Services and the ways that you interact with us. This may include:
This includes your:
We may not be able to process your application and/or provide you with our Services for reasons such as:
Our online services may contain links to third party websites, or access to third party services (such as social networks or VoIP services). We have no control over how third-party websites and services process your personal information and we are not responsible for their privacy practices. Please read the privacy policies of any third-party websites or services that you access from our websites or services.
Digi may use and process your personal information for the following purposes:
Processing your application and providing you with our Services
To keep you updated on your subscription, benefit and rewards.
To provide relevant information about the Services.
Billing and customer care
To issue you the bill statement for using our Services and payment collection.
To recover debts or trace those who owe us money resulting from the use of our Services.
To respond to any questions or concerns you may have about our Services.
To monitor and record our communications with you for training purposes and quality assurance.
To send you latest information that relates to your subscribed Services, benefits and rewards.
To notify changes to our terms and conditions or service interruptions.
To send you public service announcements either on our own behalf or on behalf of the statutory and/or regulatory bodies.
To connect you to our roaming partners, solve technical issues (if any) and improve your roaming experiences.
To detect and resolve fraudulent use of our networks (and our partners' roaming networks).
Depending on the extent of consent obtained from you, to send you promotional materials relating to our Services, or promote the Services of our partners or such third parties which we think may be of interest to you.
We tailor these messages based on the Services you’ve subscribed from us in the past, or information we have from third parties.
You can control your marketing permissions and the data we use to tailor these communications at any time. For more details on this and how to prevent processing of your personal information, visit the 'What Are Your Rights' section below.
To target our marketing and advertising campaigns [and those of our partners] more effectively and personalised, and to make your online experience more efficient and enjoyable. This is known as interest-based advertising. It can be on websites belonging to Digi, other organisations as well as other online media channels such as social media sites. We may also combine data collected via the cookies with other data we have collected about you.
To prevent any processing of information, you can change your cookies settings. Refer to the ‘Cookie Notice’ for more information.
Opting out of interest-based advertising does not stop advertisements from being displayed – it is just that they would not be tailored to your interest. To stop receiving advertising on your social media, go to the relevant platform’s ad settings.
To carry out a credit check when you apply for a contract for any Services with us.
To verify your identity when you request access to your account and for general account management purposes. We sometimes supplement the information we collect about you with information from other sources to assess the accuracy of the information that we hold.
To exchange information about you with credit reference agencies while you have a relationship with us. This includes your settled accounts or any outstanding debt you have with us. This information may be supplied to other organisations by the credit reference agencies.
Fraud prevention and security
To protect your account from unauthorised access, fraud, misuse or damage to our Services.
To prevent illegal activities, suspected fraud, and potential threats to our Services and customers.
To detect and stop cyber security threats to our internal systems, network and Services.
We use partners and service providers for a variety of business purposes. In such cases, where applicable, we share information about you with:
Where you buy a third-party product or service through your Digi account, the contract is with the party selling that product or service. As part of this, you are agreeing that Digi may pass certain personal information (for instance, to verify your mobile number) to such parties to complete your purchase. The seller’s terms and conditions, privacy and cookie notice will apply to how it uses your personal information – please read them carefully.
When we share your personal information, we will take steps to ensure that the recipient will protect your privacy, keep your personal information secure and process it in accordance with applicable law and this privacy notice.
We will not sell the personal information that we process about you to third parties without your consent.
We will keep your personal information as long as necessary for the purposes for which we collect and process it, unless a longer retention period is required by the Malaysian law. Your information will be deleted in accordance to our Retention Schedule below.
|Types of data||Retention Period||Lawful Basis for Retention|
|Account information||Account closure + 7 years||
|Billing and financial information||Account closure + 7 years||
|Network and location data||Date of network activity + 1 year||
|Website and application usage||Date of browsing + 1 year||
|Survey responses and competition submissions||End of purpose + 1 year||
|Communications related to Digi Customer Service||Date of communication + 2 years||
|CCTV footage at Digi premises||Date of recording + 30 days||
We have a specialised security team who constantly review and improve our measures to protect your personal information from any loss, misuse, modification, unauthorised or accidental access or disclosure, alteration or destruction.
We will never ask for your secured personal or account information through an unsolicited means of communication. You are responsible for keeping your personal and account information secure and to not share it with others.
Our website may provide links to third-party websites. We are not responsible for the security and content of such third-party websites. Make sure you read the respective organisation’s privacy and cookie notice before using or putting your personal information on their sites.
When we need to transfer your personal information to countries outside Malaysia for processing purposes, we will take appropriate steps to ensure that your personal information is adequately protected (for countries that may not provide the same level of protection as Malaysia). This includes having a proper legal agreement that covers the data transfer and carrying out data security reviews of any recipients to ensure that personal information in that country will not be processed in a manner which would contradict applicable data protection laws in Malaysia.
You have rights in relation to the personal information that we hold about you. Your privacy rights include:
You can request for us to cease processing activities of your personal information for marketing purposes. If you no longer want to receive personalised content and marketing messages from Digi, you can choose to opt-out at any time.
Please note: You may still receive marketing messages for a short period after opting out while we update our records.
To ensure that the personal information we hold about you is correct and up to date, we may from time to time contact you to verify the accuracy of your personal information in our record. However, it is your responsibility to ensure that you provide us with true, accurate and complete information.
As a general rule, our Services are not aimed at children under the age of 18, and we do not intentionally collect personal information about them. If you allow a child to use your device or our Services, you should be aware that their personal information could be collected.
When services purchased for family use are used by minors without the knowledge of Digi, any information collected from the usage will appear to be the personal information of the actual adult subscriber and be treated as such under this Privacy Notice.
We encourage you to be with your children when they are using the Internet and at the same time, monitor their online activity.
Digi reserves its right to amend this Privacy Notice from time to time based on changes as per the business, legal and regulatory requirements and applicable laws. We encourage you to revisit this notice periodically, allowing you to see any changes made by checking the effective date below.
If we decide to use or disclose information that identifies you personally in a way that is materially different from what we stated in our Privacy Notice at the time we collected that information from you, we will give you a choice about the new use or disclosure by appropriate means, which may include an opportunity to opt-out.Updated 16 March 2020
In accordance with the requirement of Malaysian data protection and privacy law, this Privacy Notice is issued in both English and Bahasa Malaysia. In the event of any inconsistencies or discrepancies between the English version and the Bahasa Malaysia version, the English version shall prevail.
Should you have any queries, concerns or complaints in relation to this Privacy Notice, kindly send to:
|Designation||Data Protection Officer|
|Telephone No||016-221 1800|
|Chat with us|
Digi Telecommunications Sdn Bhd
Lot 10, Jalan Delima 1/1
Subang Hi-Tech Industrial Park
40000 Subang Jaya
Selangor Darul Ehsan