Frequently Asked Questions (FAQ)

1. What is Republic GG?

Republic GG is the easiest and safest online gaming reload platform powered by Digi. You can purchase your favorite game credits with super-easy ways and earn exclusive rewards with every purchase. No debit or credit card is needed. We are currently only available to Digi-users. 

2. What is GG and how does it works?

GG is the currency used on this platform. You can use your GG points to purchase games or in-game items from our partner’s game list. 1GG = RM1.

3. What is EP and how does it works?

Energy Point (EP) is our exciting reward system to reward you better than ever! You will earn EP with every purchase you make according to your membership level, and you can unlock special reward items from all the EP chests!

4. What is GR and how does it works?

GR is the reward point you earn from completing a mission or opening an EP chest. You can redeem attractive rewards using GR. The more missions you complete or the more EP chests you open, the more GR you will earn! Feel free to go through our reward catalogue. https://republic.gg/item/reward

5. How to Register?

It is easy - just follow the simple steps below.

1. Click on “Register HERE!” on the top right corner
2. Enter your mobile number, fill in the Captcha accordingly
3. Click “Request OTP”. An OTP pin will be sent to your mobile number via SMS.
4. Key in your OTP pin and enter your password.
5. If you have a friend that is already using Republic GG, get their referral code to enjoy a free promo code.
6. “Tick” on the I Agree with Terms & Conditions and click the “Submit” button.
7. Your account has been created!

6. Can I register an account if I am not a Digi user?

At the moment, only Digi Subscribers with active mobile numbers are able to receive the authentication code for creating a new account or for performing a reload. Please stay tuned to future platform enhancements for non-Digi customers!

7. How many membership levels are there?

There are six levels and ach level has different privileges for members only. 

Reload	Membership Level	Privilege
		First Time Bonus*	EP earned for every 1GG spent**
< RM 10	Peasant	0 GR	No Rewards
> RM 10	Novice	100 GR	10 EP
> RM 50	Trainee	400 GR	11 EP
> RM 150	Expert	1000 GR	12 EP
> RM 300	Master	1500 GR	13 EP
> RM 500	Guru	2000 GR	15 EP

EP = Energy Point

• First Time Bonus* – You will receive a one-time GR bonus when you level up to a new membership level. The bonus is only given once you have reached the level for the first time.
• EP earned for every 1GG spent** - You will earn EP based on your current level in every purchase. Refer to the above table.
• Example: When you reload RM10 for the first time, you will level up as Novice and you will receive a one-time bonus of 100 GR, and you will earn 10 EP for every RM1 spent in the Novice Level.

8. How can I reload GG points?

You can reload your GG points through Direct Operator Billing, also known as Pay with Digi. Once you reload, the amount will be converted into GG points.

These are the step to reload GG points:

1. Click on the “+” icon at the top of the page to perform a reload.
2. Choose the denomination you want to reload and click the ‘Submit’ button.
3. Follow the instructions on the screen to complete the reload.
4. Reload successful!

9. How to buy game credits/items?

1. Make sure you are logged in.
2. Search your item in Republic GG homepage search bar.
3. Click “Buy” on the game title.
4. Select your preferred package.
5. Click “Checkout” and you will be prompted to item summary.
6. Apply your Promo Code in the Promo Code box if you have any.
7. Tick on I Agree with Terms & Conditions
8. Click “Buy Now” and you will be directed to the page with your product details.
9. You will receive a notification once your purchase is successful.

10. How to redeem a reward item?

1. Click on the “Rewards”.
2. Select the reward item that you want to redeem.
3. Click “Redeem For XGR” to redeem the item.
4. Redemption was successful.
5. You can check your Redemption History for code if you redeem a code from the Rewards catalogue.

11. Can I reload my GG points using Pay with Digi if I am not a Digi user?

Unfortunately Pay with Digi is only available for Digi users. Please stay tuned to future platform enhancements for non-Digi customers!

12. How long is the validity period for GG & GR?

All RGG points will be valid for 24 months from date of reload. All unused RGG points in your Account are non- transferable. Meanwhile, the GR that you receive will be forfeited in 180 days. Should you require any assistance with regards to the validity/refunds, please contact support at [email protected]

13. How long is the validity period for the product code purchased from Republic GG?

There is no expiry for the product code purchased unless stated otherwise.

14. Can I convert the GG to cash?

Unfortunately, all GG points cannot be converted into cash or any other form of currency. All points can only be used through this platform only.

15. Can I share the points/rewards with friends?

No, all points and rewards are only applicable to one account only.

16. Can I get a refund for any of my purchases?

No, all purchases made are not refundable.

17. Can I use my EP to redeem reward items?

You can only use your EP to unlock EP chests for now.

18. Will my EP expire?

All EP will be reset monthly. 

19. What happens if the EP reset?

Your EP balance will start from 0 again.

20. How can I edit my account details?

Click on your username, Go to My Account > Edit. You may edit your profile, email, address, and update your password in the edit section.

21. How can I check my reload history?

Click on your name to open your profile > My History > Reload. You will see your reload history from there.

22. How to track my past purchases?

Click on your name to open your profile > My History > Purchase. You will see your purchase history from there.

23. How can I track items that I have redeemed?

Click on your name to open your profile > My History > Redeem. You will see your redemption history from there

24. How many free spins can I get per day?

A free spin is available once per day. You can get more spins if you complete the missions.

25. How can I claim my free daily spins?

You can go to the Event menu > Mission and click to claim on the FREE SPIN tab.

26. Can all missions be claimed more than once?

All missions can only be claimed once unless otherwise stated.

27. Where do I check all the notifications?

Go to News >Inbox. You can find all your notifications here.

28. How do I logout from this account?

Go to Slider Menu > Logout. You will automatically be logged out from your account.

29. Can I share the game item to my social media?

Yes, just click on the share button on the product page and you can select which social media you want to share from the pop-up.

30. How to redeem Steam Wallet code?

1. Purchase Steam Wallet code or redeem Steam Wallet code from the reward catalogue.
2. Check your history for the code.
3. Go to this website https://store.steampowered.com/account/redeemwalletcode
4. Login to your steam account
5. Enter the code in “Steam Wallet Code” bar and press “Continue”
6. A success message will pop-up. You may use your added funds to purchase your desired game now.

31. How to redeem Ragnarok M gift code?

1. Go to https://www.ragnaroketernallove.com/jana
2. Enter your numerical character ID (10-digits) and the gift code.
3. Enter the 6 digits Captcha letters.
4. Click Submit.
5. You will receive the item in-game via the mail system in your account.

32. How to redeem a Playstation voucher code?

1. Go to PlayStation Store and click on your Online ID at the top of the screen.
2. Select “Redeem Codes” from the drop-down menu.
3. Enter the code and select “Redeem”.
4. The credit/content is now applied to your account.

33. How to redeem I use the Garena Shell PIN?

1. Go to Garena Malaysia https://shop.garena.my/app
2. Log in to your Garena or Facebook account.
3. Choose Shell Topup or your favorite game.
4. Select RGG Digi PIN.
5. Fill in your phone number.
6. Fill in the PIN.
7. Click "Proceed to Payment" and you will receive your Shell.

34. How to send a gift to your friends?

1. Click on the gift product (Example: Mobile Legends Diamonds Gift)
2. Select the item package.
3. Select “Send a gift to My Friends”
4. Enter your friend's email and write a message. Make sure you have entered a correct email.
5. Click “Buy Now” to purchase the gift.
6. Woohoo! Your gift has been sent to your friend's email.

35. Why have I not received a digital invoice after making a purchase?

Kindly update your email address on Account Setting. Make sure that email is valid.

36. Should you encounter any other related issues such as the ones below, please get in touch with us by filling in our customer feedback form HERE.

• I have reloaded but no GG is granted into my account.
• I have reloaded but the GG granted did not tally with my reload amount.
• My purchase transaction failed but the amount is still captured in my bill.
• I did not level up after I reload.
• I cannot register my mobile number.
• I did not receive my OTP pin.
• I cannot change my password.
• I did not receive my purchased or redeemed items.
• I did not receive any digital invoice or receipt after purchase.
• I did not earn any GR after spending my GG.
• I did not receive any item code after purchase.
• I receive an unauthorized purchase notification.
• My account is hacked. Help!