Frequently Asked Questions (FAQ)


  1. What is Republic GG?

    Republic GG is the easiest and safest platform to purchase game credits online by Digi. No debit or credit cards needed. All you need to do is reload, select game items, and play. This service is open to everyone with a valid mobile number. It’s safe - all details are securely sent via SMS directly to your phone or email.

  2. What is GG and how it works?

    GG is the currency being used in this platform. Once you reload, the amount will be converted into points (GG). You can use your GG to purchase games or in-game items from our partner’s game list.

  3. What is GR and how it works?

    GR is the reward points you earned when you purchase any game items or complete missions. You can redeem attractive rewards using GR. The more you reload and make purchases, the more GR you earned! To view available rewards, Click here

  4. How many membership levels are there?

    There are six levels altogether and each level has a different privilege for members.

    Reload Membership Level Privilege
    One-Time Bonus GR earned for every 1GG spent
    < RM 10 Peasant 0 GR 8 GR
    > RM 10 Novice 10 GR 10 GR
    > RM 50 Trainee 50 GR 11 GR
    > RM 150 Expert 150 GR 12 GR
    > RM 300 Master 300 GR 13 GR
    > RM 500 Guru 500 GR 15 GR

    * Bonus – Every time you level up, you will receive a one-time GR bonus. The bonus is only given once when you reached the level for the first time.

    * Privilege – Every time you spend or use your GG, you will earn the GR amount based on your current level. Refer above table.

    Example: When you reload RM10, you will be ranked as Novice and you will receive a one-time bonus of 10 GR. After you made a purchase, you will earn 10 GR for every RM1 spent.

  5. Why my membership level decreases?

    Your membership level will drop by 1 level if you didn’t perform any reload within 60 days. Stay active and reload to maintain your current level.

  6. How to register?

    Easy – just follow the simple steps below.

    Step 1 : Click on ‘REGISTER HERE!’ (at the bottom of the page).

    Step 2 : Enter your mobile number and click ‘Send’. OTP pin will be sent to your mobile number via sms.

    Step 3 : Key in your OTP pin and password. Click “Submit” and your account is successfully created.

  7. Can I register an account if I am not a Digi user?

    Yes, this service is open to everyone with a valid mobile number, but reloads can only be done with a Digi Prepaid Reload card for non-Digi users.

  8. How to edit my account details?

    Go to Account > Edit and from there you can edit your profile, email, and password.

  9. How to reload?

    Step 1 : Go to Republic GG homepage

    Step 2 : Click on the “Reload” icon

    Step 3 : You can choose to reload using Digi reload card (16 Digit PIN) or charge it to your Digi account “Pay with Digi”.

    Step 4 : Click “Confirm” and a confirmation message will pop up. You should see the GG amount being added to your account.

  10. How to buy game items?

    Step 1 : Go to Republic GG homepage or search for the game title in the “Games” page.

    Step 2 : Click on the game title and select your preferred package.

    Step 3 : Click “Buy” and you will be prompted to confirm your purchase.

    Step 4 : Click “Confirm” and you will be directed to a thank you page with your product details. Follow the instructions to retrieve your product.

  11. How to redeem a reward item?

    Step 1 : Go to Republic GG homepage.

    Step 2 : Click open the side menu and click “Rewards”.

    Step 3 : Choose the reward you want to redeem and click “Yes” for confirmation.

    Step 4 : Once successful, you will receive the item code on your Redeem History.

  12. How to redeem Mobile Legends skin fragments?

    Step 1: Once you redeemed Mobile Legends Items Bundle, you will receive a 17-digit code on your Redeem History.

    Step 2: Go to https://www.mobilelegends.com/user/code and fill in the details required. You may get your details (ID & Server) from the Mobile Legends app on your phone.

    Step 3: Once successful, go to your Mobile Legends account on your phone and click the mail icon (top right).

    Step 4: There will be a ‘Gift Redeemed’ mail. Open the mail and click CLAIM.

  13. How to redeem Steam Wallet code?

    Step 1: Once you redeemed the Steam Wallet from rewards, there will be a 15-digit code for you to use. You may check your history for the code.

    Step 2: Go to https://store.steampowered.com/account/redeemwalletcode and insert the code in the box provided.

    Step 3: Click ‘Continue’.

    Step 4: A message will pop-up once it is successful. Now, you may use it to purchase your desired game.

  14. How to redeem Arena of Valor (AOV) code?

    Step 1: Log into your AOV account on your mobile phones.

    Step 2: Click on the “Gift Box” icon at the bottom right of the screen.

    Step 3: Click on the “Announcement” tab at the top right of the screen.

    Step 4: Follow the instructions on how to redeem the code under the “Announcement” tab.

    Step 5: Key in the code in the text box to unlock your gift. Please be informed that the code is case-sensitive.

    Step 6: Once you click redeem, the gift will be credited into your account immediately. Have fun and enjoy your time at the arena.

  15. How to redeem Ragnarok M gift code?

    Step 1: Go to https://bit.ly/2sVKPN3

    Step 2: Enter your numerical character ID (10-digits) and the gift code.

    Step 3: Enter the 6 digit letters.

    Step 4: Click Submit.

    Step 5: You will receive the item in-game via mail system in your account.

  16. How to redeem Shopee voucher code?

    Step 1: Go to shopping cart on Shopee app.

    Step 2: Click on the voucher code field below.

    Step 3: Select a Discount Voucher. Then, click ok.

    Step 4: The selected voucher will be applied to your shopping cart.

  17. Can I convert the GG to cash?

    No, unfortunately all points cannot be converted to cash or any other forms of currency. All the points can only be used through this platform only.

  18. Can I share the points / rewards with friends?

    No, all points and rewards are only applicable for one account only.

  19. How long is the validity period for GG & GR?

    There is no expiry for GG. GR will last for a year, and will no longer be valid once it expires.

  20. How long is the validity period for the product code purchased from Republic GG?

    There is no expiry for the product code purchased.

  21. How many free spins can I get per day?

    Free spin is available once per day. You can get more spins if you complete the missions.

  22. How can I claim my free daily spins?

    You can go to Rewards > Mission and click claim on the FREE SPIN tab.

  23. Can I get a refund for any of my purchase?

    No, all purchases made are not refundable.

  24. Do all missions can be claimed more than once?

    All rewards for missions can only be claimed once except for ‘We Miss You!’ daily mission.

  25. How to track my past purchases?

    Go to Profile > My History > Purchase. You will see all the details of your past purchases from there.

  26. How can I track items that I have redeemed?

    Go to Profile > My History > Redeem. You will see all the details of your past redemption from there.

  27. How can I check my GG Reload history?

    Go to Profile > My History > Reload. You will see all the details of your past reload from there.

  28. Where do I check all the notifications?

    Go to Profile > Notification. All the notifications of that day and other past notifications will be shown there.

  29. How do I logout from this account?

    Go to Profile > Logout. You will automatically be logged out from your account.

  30. How can I search games according to categories?

    Go to games tab and pick the designated categories that suit your criteria from the sort section on top.

  31. Is there a limit I can spend to purchase GG?

    a) Digi prepaid reload:No limit

    b) Pay with Digi: There is a cap of RM1000 a month for postpaid customer only

  32. Can I share the game listed on the website via Facebook?

    Yes, you can click the share button and a new window will pop up for you to login to your Facebook account.

  33. Why I didn't receive digital invoice after make a purchase?

    Kindly update your email address on Account Setting. Make sure the email is valid email address. Any non-existing and invalid email address, the digital invoice will not sent to your email.

  34. How to enjoy the game item discount using promo code?

     a) Choose any of your favorite game items
     b) Choose your game item package
     c) Click “Buy” button
     d) At the payment confirmation page, Apply the Code. 
     e) Click “Confirm” button
     f) Hooray! You can now enjoy your discounted game items! 

  35. How to redeem a Playstation voucher code?

     a) Go to PlayStation Store and click on your Online ID at the top of the screen.
     b) Select [Redeem Codes] from the drop-down menu.
     c) Carefully enter the code and select [Redeem].
     d) The credit or content is now applied to your account.

  36. Should you encounter below or any other related issues, please get in touch with us by filling in our customer feedback form here

    a) I have reloaded but no GG granted into my account.

    b) I have reloaded but the GG granted did not tally with my reload amount.

    c) I cannot reload - invalid Digit 16 digit reload pin or pin had been used.

    d) My purchase transaction was not successful but the amount is still captured in my bill.

    e) I did not level up after I reload.

    f) I cannot register my mobile number.

    g) I did not receive my OTP pin.

    h) I cannot change my password.

    i) I did not receive my purchased or redeemed items.

    j) I did not receive any digital invoice or receipt after purchase.

    k) I did not earn any GR after spending my GG.

    l) I did not receive any item code after purchase.

    m) I receive an unauthorized purchase notification.

    n) My account is hacked. Help!