FAQ


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Frequently Asked Questions  (FAQ)

1. What is Republic GG?

Republic GG is the easiest and safest platform to purchase game credits online by Digi. No debit or credit cards needed. All you need to do is reload, select game items, and play. This service is open to everyone with a valid mobile number. It’s safe - all details are securely sent via SMS directly to your phone or email.

2. What is GG and how it works?

GG is the currency being used on this platform. Once you reload, the amount will be converted into points (GG). You can use your GG to purchase games or in-game items from our partner’s game list.

3. What is GR and how it works?

GR is the reward points you earned when you purchase any game items or complete missions. You can redeem attractive rewards using GR. The more you reload and make purchases, the more GR you earned! To view available rewards, click here.

4. How many membership levels are there?

There are six levels altogether and each level has a different privilege for members.

ReloadMembership LevelPrivilege
One-Time BonusGR earned for every 1GG spent
< RM 10Peasant0 GR8 GR
> RM 10Novice10 GR10 GR
> RM 50Trainee50 GR11 GR
> RM 150Expert150 GR12 GR
> RM 300Master300 GR13 GR
> RM 500Guru500 GR15 GR

 

* Bonus – Every time you level up, you will receive a one-time GR bonus. The bonus is only given once when you reached the level for the first time.

* Privilege – Every time you spend or use your GG, you will earn the GR amount based on your current level. Refer the above table.

Example: When you reload RM10, you will be ranked as Novice and you will receive a one-time bonus of 10 GR. After you made a purchase, you will earn 10 GR for every RM1 spent.


5. How to register?

Easy – just follow the simple steps below.

Step 1: Click on “REGISTER HERE!”

Step 2: Enter your mobile number and click “Request OTP”. OTP pin will be sent to your mobile number via SMS.

Step 3: Key in your OTP pin and password.

Step 4: If you have a friend that using Republic GG, get their referral code for you to get a free promo code.

Step 5: “Tick” on the I Agree with Terms & Conditions and click “Submit” button.

 

6. Can I register an account if I am not a Digi user?

Yes, this service is open to everyone with a valid Malaysia mobile number, but reloads can only be done with a Digi Prepaid Reload card and using E-Wallet account (Boost, Grabpay & TouchNGo) for non-Digi users.

 

7. How to edit my account details?

Click on your username, Go to My Account > Edit and from there you can edit your profile, email, address, and update your password.

 

8. How to reload?

Step 1: Click on the “Reload” icon at the top of the page.

Step 2: You can choose to reload using Reload Code or Direct Reload. Reload code, you can reload using Digi reload card (16 Digit PIN). Direct reload, you can reload using your Digi credit balance (Digi user only) and your E-Wallet account (Boost, Grabpay & TouchNGo).

Step 3: Choose the denomination you want to reload and Click ‘Submit’ button.


9. How to buy game items?

Step 1: Go to Republic GG homepage or Search for the game title in the “Games” page.

Step 2: Click on the game title and select your preferred package.

Step 3: Click “Checkout” and you will be prompted to item summary.

Step 4: Click “Buy Now” and you will be directed to a thank you page with your product details. Once your Game Item status becomes a success, you will receive a notification.

10. How to redeem a reward item?

Step 1: Click on the “Rewards” menu.

Step 3: Choose the reward you want to redeem and click “Yes” for confirmation.

Step 4: Once successful, you will receive the item code on your Redeem History.

 

11. How to redeem Steam Wallet code?

Step 1: Once you redeem the Steam Wallet from rewards, there will be a 15-digit code for you to use. You may check your history for the code.

Step 2: Go to HERE and insert the code in the box provided.

Step 3: Click ‘Continue’.

Step 4: A message will pop-up once it is successful. Now, you may use it to purchase your desired game.

 

12. How to redeem Ragnarok M gift code?

Step 1: Go to HERE.

Step 2: Enter your numerical character ID (10-digits) and the gift code.

Step 3: Enter the 6 digit letters.

Step 4: Click Submit.

Step 5: You will receive the item in-game via mail system in your account.

 

13. Can I convert the GG to cash?

No, unfortunately, all points cannot be converted to cash or any other form of currency. All the points can only be used through this platform only.

 

14. Can I share the points/rewards with friends?

No, all points and rewards are only applicable for one account only.

 

15. How long is the validity period for GG & GR?

All the GG will expiry after 21st months of the period starting from user register the user doesn’t make any transaction using his/her GG. Meanwhile, GR will be forfeited after 180 days starting from you get the GR (if no usage or have balance of the usage)

 

16. How long is the validity period for the product code purchased from Republic GG?

There is no expiry for the product code purchased.

 

17. How many free spins can I get per day?

A free spin is available once per day. You can get more spins if you complete the missions.

 

18. How can I claim my free daily spins?

You can go to the Event menu > Mission and click claim on the FREE SPIN tab.

 

19. Can I get a refund for any of my purchase?

No, all success purchases made are not refundable.

 

20. Do all missions can be claimed more than once?

All rewards for missions can only be claimed once except for ‘We Miss You!’ daily mission.

 

21. How to track my past purchases?

Go to Profile > My History > Purchase. You will see all the details of your past purchases from there.

 

22. How can I track items that I have redeemed?

Go to Profile > My History > Redeem. You will see all the details of your past redemption from there.

 

23. How can I check my GG Reload history?

Go to Profile > My History > Reload. You will see all the details of your past reload from there.

 

24. Where do I check all the notifications?

Go to Event >Inbox. All the notifications of that day and other past notifications will be shown there.

 

25. How do I logout from this account?

Go to Slider Menu > Logout. You will automatically be logged out from your account.

 

26. How can I search games according to categories?

Go to the homepage and pick the designated categories that suit your criteria from the sort section on top.

 

27. Can I share the game listed on the website via Facebook?

Yes, you can click the share button and a new window will pop up for you to log in to your Facebook account.

 

28. Why I didn't receive a digital invoice after making a purchase?

Kindly update your email address on Account Setting. Make sure the email is a valid email address. Any non-existing and invalid email address, the digital invoice will not be sent to your email.


29. How to enjoy the game item discount using promo code?

Step 1: Choose any of your favorite game items.

Step 2:  Choose your game item package.

Step 3:  Click “Checkout” button.

Step 4: At the payment confirmation page, apply the promo code.

Step 5: Click “Buy Now” button.

 Hooray! You can now enjoy your discounted game items!


30. How to redeem a Playstation voucher code?

 Step 1: Go to PlayStation Store and click on your Online ID at the top of the screen

 Step 2:  Select [Redeem Codes] from the drop-down menu

 Step 3: Carefully enter the code and select [Redeem]

 Step 4: The credit or content is now applied to your account

 

31. How to redeem I use the Garena Shell PIN?

 Step 1:  Go to Garena Malaysia HERE.

 Step 2: Log in to your Garena or Facebook account.

 Step 3: Choose Shell Topup or your favorite game.

  Step 4: Select RGG Digi PIN.

  Step 5: Fill in your phone number.

  Step 6: Fill in the PIN that has been purchased with.

  Step 7: Click "Proceed to Payment" & you will receive your Shell or in-game item.


32. Should you encounter below or any other related issues, please get in touch with us by filling in our
customer feedback form HERE.

a) I have reloaded but no GG granted into my account.

b) I have reloaded but the GG granted did not tally with my reload amount.

c) I cannot reload - invalid Digit 16 digit reload pin or pin had been used.

d) My purchase transaction was not successful but the amount is still captured in my bill.

e) I did not level up after I reload.

f) I cannot register my mobile number.

g) I did not receive my OTP pin.

h) I cannot change my password.

i) I did not receive my purchased or redeemed items.

j) I did not receive any digital invoice or receipt after purchase.

k) I did not earn any GR after spending my GG.

l) I did not receive any item code after purchase.

m) I receive an unauthorized purchase notification.

n) My account is hacked. Help!

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