×
Business with Us
FAQs & Support
Terms of Services and Cookie Notice
Follow Us

Terms of Service

      INTRODUCTION
    1. Republic GG is an online service platform offered by Digi Telecommunications Sdn Bhd (“RGG”, “we”, “us”, “our”). These terms of services ("Terms of Services") set out by RGG to govern your access and use of www.republic.gg (“RGG Platform”) and the purchase of any contents and / or services offered by our third party partners (“Content Publisher”) at the RGG Platform (the “Contents and Services”)
    2. By accessing the RGG Platform and / or purchase of any of the Contents and Services, you agree to be bound by these Terms of Service and consent to the processing of your personal data as set out in Digi's Privacy Notice https://www.digi.com.my/support/tnc/general/privacy-notice/privacy-notice-en (the “Privacy Notice”) and our Privacy Notice (https://republic.gg/article/view?id=42) which shall be an integral part of the Terms of Services. The Terms of Services and Privacy Notice may be amended by us from time to time without any prior written notice to you and any amendments made to these Terms of Services and / or Privacy Notice shall be effective when published on the RGG Platform and / or Digi website (in respect of the Privacy Notice). Your continued use of the Contents and Services shall constitute your acceptance of the prevailing Terms of Services and / or Privacy Notice including any term which may have been amended by us from time to time. You are responsible to regularly check these Terms of Services and / or Privacy Notice.
    3. These Terms of Services shall constitute a legal and binding agreement between you and RGG.
    4. If you are under the age of 18 (the “Legal Age”), you must obtain permission from your parent(s) or your guardian(s) to open and maintain an account in the RGG Platform. If you are the parent or legal guardian of a minor who is creating an account, you must accept and comply with these Terms of Services and Privacy Notice on the minor's behalf and you will be responsible for the minor’s actions, any charges associated with the minor’s use of the RGG Platform and/or any purchases of the Contents and Services made on the RGG Platform
    5. You understand and agree that the Contents and Services are provided in the RGG Platform us on "As-Is Basis" and that we assume no responsibility for the timeliness, currency, deletion, undelivered or failure to store any user communications or personalization settings. You also further agree that any purchase and / or subscription of any Contents and Services are subject to the respective Content Publisher’s terms and conditions.

      6. ACCOUNT, SUBSCRIPTION AND PAYMENT
    6. As a user of the RGG Platform, you may have access and be able to subscribe to the Contents and Services made available to you (the “Subscription”).
    7. To subscribe and / or purchase any of the Contents and Services, you need to have a valid account in RGG Platform. You can create an account at the RGG Platform by being a Digi subscriber with active mobile numbers and completing the registration process set out in the RGG Platform (“Account”). Non-Digi subscribers are not eligible to register for an Account. Your Account may also include billing information which you may provide to us for the purchase of any of the Contents and Services and / or Subscription available at the RGG Platform.
    8. You are responsible for the confidentiality of your login information including but not limited to your password and for the security of your computer system and / or any other device system. We are not responsible for the use of your Account and password and / or for any of the communication and activity on RGG Platform that results from the use of your login name and password by you or by any person to whom you may have disclosed to (whether intentionally or by negligence).
    9. We are no responsible in any way for the use of your Account by any other person (other than you) without your permission. If you believe that your login details (including your password) may have been compromised, you must contact us at [email protected] without any delay. For the avoidance of doubt, we shall not be liable in any manner whatsoever to you for any claims, proceedings, loss, damage, cost or expenses of any kind whatsoever suffered or incurred as direct or indirect result of your Account being compromised (in any way whatsoever)
    10. Your Account may be terminated if it is not active for 24 months consecutively.
    11. If you choose to self-delete your account, it will be permanently deleted.
    12. In the event that your account is terminated or deleted, all personal information including your e-mail address, home address, phone number and Facebook/Google login information will be permanently deleted. All Virtual Credits balance shall be forfeited and no refund shall be provided.
    13. Payment Terms and Purchase of GG Points
      1. GG points is the currency used on this platform ("GG Points"). You can use your GG Points to purchase games or in-game items from our partner's game list. You may purchase RGG Points by logging in to your Account and using the “+” icon at the main page of the RGG Platform. You will need to select the denomination amount that you wish to purchase. The value of 1 RGG Point is equivalent to One Ringgit Malaysia (RM1.00). The purchase of RGG Points shall be by way of direct operator billing (whereby your purchase will be charged to your monthly mobile telephone bill or deducted from your prepaid mobile account). Upon you selecting and confirming the denomination amount that you wish to purchase on the RGG platform, an SMS with a specific one-time confirmation code will be sent to your registered mobile number (“SMS Confirmation Code” ). You must reply to the SMS with the “RGG” keyword and SMS Confirmation Code to confirm your purchase of the RGG Points. Purchase is only made after you have replied to the SMS. Charges for RGG Points purchased shall be incurred by you immediately upon you replying to the SMS. The said reply to the SMS with the “RGG” keyword and SMS Confirmation Code shall be deemed as your agreement to purchase the relevant GG Points.
      2. Not withstanding the above, the purchase method of the GG Points may be changed and/or amended from time to time by us wherein such change and/or amendment will be notified by us to you
      3. If the purchase of the RGG Points and / or the Subscription is subject to any applicable tax, we may also charge you for such tax in addition to the purchase price for the relevant Contents and Services.
    14. RGG Points and Bonus RGG Points
      1. RGG Points and Bonus RGG Points shall be collectively referred to as the virtual credits ("Virtual Credits")
        1. RGG Points can be purchased in the manner as set out in Clause 11 above.
        2. Bonus RGG Points may be obtained as part of promotions and contests that are provided to users from time to time at our sole discretion.
      3. You are able to purchase and / or subscribe to any of the Contents and Services available at the RGG Platform which are offered by the Content Publisher by using the RGG Points and / or the Bonus RGG Points.
      4. Any Virtual Credits available in your Account are not refundable and non-transferable. The Virtual Credits have no value outside of RGG Platform and can only be used to purchase and / or subscription of Contents and Services. The Virtual Credits have no cash value and are not exchangeable for cash. All transactions made using your Virtual Credits are final and are non-refundable.
      5. The Virtual Credits are not legal tender and cannot be reloaded, resold, transferred for value and / or redeemed for cash or applied to any other account. We prohibit and do not recognize any purported transfers of Virtual Credits outside of the RGG Platform, or any purported sale, gift or trade of any of the Virtual Credits and / or Account which originates outside of RGG Platform.
      6. Validity Period
        The Virtual Credits shall have the following validity period:-
        1. RGG Points - RGG points will be valid for 24 months from date of reload. All unused RGG points in your Account are non-transferable. Should you require any assistance with regards to the validity/refunds, please contact support at [email protected]
        2. Bonus RGG Points – Bonus RGG Points shall be valid for a period of 1 month from the date it is awarded to you.

        (the “Validity Period”)

        You hereby agree that the balance of any Virtual Credits shall be forfeited and non-refundable after the expiry of the Validity Period.
    15. Virtual Credits Transactions
      1. To subscribe and / or purchase any of the Contents and Services, you shall maintain sufficient Virtual Credits in your Account. A transaction will be cancelled or may not be completed due to insufficient Virtual Credits in your Account.
      2. Transaction History
        You may view your transaction history for the past 2 months by accessing the "Transaction History" section on your Virtual Credits dashboard. If you notice any discrepancies in your Sensitivity: InternalVirtual Credits transactions, you should notify us immediately at [email protected]. We will commence investigation of the discrepancy as soon as we acknowledge receipt of your case, and you will be informed of the results of the investigation within 7 business days after the date of completion of the investigation. All decisions of us in respect of such investigations are final. If applicable, we will refund you in the form of RGG Points for such transaction.
    16. Representations and Warranties
      By accessing the RGG Platform and transacting at the RGG Platform, you warrant that:
      1. you are of Legal Age, otherwise, parent or guardian consent is required, and guardian enters into these Terms of Services;
      2. you are capable of entering into a legally binding agreement and not be barred from doing so under any applicable laws;
      3. you are not barred from any applicable laws from entering into these Terms of Services
      4. you are a Digi subscriber with valid and active Malaysian phone numbers; 
      5. you are using your actual identity;
      6. the personal particulars and information that you have provided to us are true, accurate, complete and current and there are no false or misleading or material omissions and you shall update your personal particulars promptly (if necessary);
      7. you understand that the Virtual Credits cannot be transferred in any manner and solely belongs to the named user of the Account; and
      8. you are solely responsible for maintaining the confidentiality of your Account’s information including the username and password; and
      9. you will not misuse or abuse the Virtual Credits and/or Account in any way whatsoever that may directly or indirectly harm or injure any third parties, RGG and its platform and/or Digi in any manner including but not limited to harming or injuring RGG and/or Digi's reputation. 
    17. Virtual Credits Limits
      1. The Virtual Credits balance available in your Account will be subject to a maximum amount as set out below (“Account Limit”). We reserve the right to revise the Account Limit at our sole discretion at any time without prior notification.
      2. Any attempt to purchase RGG Points which exceed the Account Limit will not be credited to your Account until your activity falls below this threshold.
        Normal RGG User (Prepaid)Verified RGG User (Prepaid)Normal RGG User (Postpaid)Verified RGG User (Postpaid)
        RGG Account Limit (GG Points)
        		1000200010001500
        Total Daily Reload Limit
        (12:00am–11:59pm)
        		500500150150
        Total Monthly Reload Limit1,0002000500500

        Normal Users: with mobile number
        Verified Users: with mobile number & verified e-mail


      18. LOYALTIES POINTS
    18. We may, from time to time in our sole and absolute discretion, award to you Republic GG Game Rewards (GR) for free.
    19. Generally, you will be awarded with “Energy Point” based on your RGG Points spending. Based on the amount of “Energy Point” earned, there is an opportunity to win Republic GG GR for free (please see https://republic.gg/event/energy-point for further details).
    20. You may use the Republic GG GR to redeem RGG Points and / or any Contents and Services available at the redemption page at the RGG Platform.
    21. The Republic GG GR is valid for a period of 180 days from the date it is awarded to you (the “RGG GR Validity Period”). It will automatically expire if unutilized during the RGG GR Validity Period.
    22. Republic GG GR is not equivalent to any currency amount and may not be converted into any currency. The GR has no value outside of RGG Platform and have no cash value and are not exchangeable for cash. 

      23. IDENTITY VERIFICATION
    23. We may from time to time require verification of your identity to confirm your ownership of your Account. This verification process is required for purposes including but not limited to:
      1. Enabling us to take action when upon detection and/or suspicion of any unauthorized usage of any Virtual Credits and / or the Account have been detected; and
      2. Resolving any disputes relating to the ownership of the Virtual Credits and / or Account.
    24. You hereby authorize us, whether acting on its own or through its third-party service providers, to make any inquiries and to collect any documentation that it considers necessary to verify your identity. As part of this verification process, we shall request, and you shall provide to us, information about yourself that is true, accurate, current, and complete, and which can be verified through documentation that is legally recognized and accepted in the location in which such documentation is issued.

      25. PROHIBITED ACTIVITIES
    25. In accessing and/or using the RGG Platform, you shall not at any time, directly or indirectly engage in any of the following activities ("Prohibited Activities") (this list is non-exhaustive): 
      1. breach these Terms of Services;
      2. violate any applicable law, statute, ordinance, or regulation;
      3. infringe ours or any third party's copyright, patent, trademark, trade secret or other intellectual property rights, or rights of publicity or privacy;
      4. provide false, inaccurate or misleading information about yourself;
      5. refuse to cooperate in any investigation or provide confirmation of your identity;
      6. use an anonymizing proxy to disguise the place of your residence, whether to bypass geographical restrictions on RGG Points content, to purchase or redeem at pricings or currencies not applicable to your geographical residence, or for any other purpose;
      7. engage in potentially fraudulent or suspicious activities in the RGG Platform;
      8. use any of your Virtual Credits and / or Account in a manner that we believe to be an abuse of the RGG Platform and / or Virtual Credits;
      9. maintaining an Account that we reasonably believe is linked to any illegal activities. In such event, we reserve the right to immediately terminate such Account
      10. defame, make libelous statements against, threaten, or harass any of our employees or Content Publisher or any other personnel engaged by us in relation to the provision of any Contents and Services;
      11. take any action that imposes an unreasonable or disproportionately large load on our infrastructure;
      12. access to the RGG Platform in any way that is not expressly authorized by us;
      13. reproduce, attempt to reproduce, or counterfeit, any Virtual Credits and / or any of the Contents and Services;
      14. facilitate or allow any viruses, Trojan horses, worms or other computer programming routines that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data, or information from the RGG Platform;
      15. use any robot, spider, other automatic devices, or manual process to monitor or copy the Virtual Credits;
      16. use any device, software or routine to bypass our robot exclusion headers, or interfere or attempt to interfere with the Virtual Credits;
      17. take any action that may cause us to lose any of the services from its internet service providers, payment operators, or other third parties;
      18. alter, remove, cover, or otherwise deface any identification, trademark, copyright, or other notice from any part of the Contents and / or Services; and/or
      19. in our view, reflect poorly or tarnish our reputation

      26. DISPUTE RESOLUTION
    26. For the avoidance of doubt, we are not a party to any transaction between you and any Content Publisher. You may contact us directly at [email protected] with regards to any issues on the Subscription with the relevant Content Publisher. We will refer the matter to the Content Publisher to investigate. Any refund for the affected Subscription may be provided directly either by us or the relevant Content Publisher. We will inform you accordingly.
      If we are unable to resolve your dispute with the Content Publisher after exercising our responsibility above, you are required to contact the relevant Content Publisher directly.

      27. INTELLECTUAL PROPERTY
    27. All intellectual property rights in the RGG Platform are the property rights of RGG and its respective Content Publisher. We grant to you a non-exclusive, non-transferrable, and revocable right to access and use the services made available by us on the RGG Platform for your personal purposes. Therefore, they may not be reproduced, used or represented without our and / or the Content Publisher’s prior written authorization.
    28. These Terms of Service do not confer you any right to use any trademark(s) or product/service trade name(s) that are owned or registered by us. Our prior written approval is required prior to using any of such trademark(s) or product/service trade name(s).
    29. Save as provided herein, nothing in these Terms of Service shall be construed or deemed as granting or providing to you any right, license, interest, or permission to deal with any intellectual property right of the Contents and Services in any way including, without limitation, the right to copy, de-compile, transfer, publish, store, create derivative works or use the same and the right to use any of the Contents and / or Services in an unauthorized manner. You shall not reverse engineer or attempt to reverse engineer any RGG Platform or Virtual Credits. You shall promptly notify us if you are aware of any third parties engaging in the aforementioned activities.

      30. LOST OR STOLEN VIRTUAL CREDITS
    30. You agree to immediately notify us by contacting our CS Support [email protected] in the event there is any fraudulent or unauthorized use of your password or account or any other breach of security. Our Customer Care Support shall immediately suspend your Account and investigate your complaint and respond to you within seven (7) days of your complaint. However, we shall not be liable to compensate your loss as it is your duty to take the necessary precautions to safeguard your Account. For the avoidance of doubt, we shall not be liable in any manner whatsoever to you for any loss, damage, cost or expenses of any kind whatsoever suffered or incurred as a direct or indirect result of your account being compromised. 

      31. SUSPENSION OR TERMINATION OF SERVICE
    31. RGG-Initiated Suspension or Termination

      We may in our sole discretion suspend and / or terminate your access to RGG Platform and / or your Account at any time with immediate effect (without entitling you to receive any compensation in respect of such suspension or termination) if:

      1. you have created, or are likely to create, imminent harm (including an interruption, disruption or congestion) to RGG Platform network system;
      2. you have engaged, are engaging, or are suspected to be engaging, whether directly or indirectly, in the Prohibited Activities;
      3. you have attempted to defraud us, or any third party by using Virtual Credits;
      4. your Account is terminated for any reason;
      5. we are acting in compliance with a requirement of any relevant authority and / or law enforcement body;
      6. you become subject to any bankruptcy proceedings;
      7. you are in breach of any clauses of these Terms of Service;
      8. you have at any time provided any false or incomplete information to us, and have failed to provide us with such true and complete information within 10 days of written notice from us requesting for such information;
      9. in our sole discretion suspect that your Account has been accessed in an unauthorized manner or that the security of your Account has been compromised in any way, and you fail to adopt such remedial steps as may be prescribed by us within 5 days after informing you the same.

      We may in our sole discretion suspend and / or terminate your access to RGG Platform and / or your Account at any time with immediate effect (without entitling you to receive any compensation in respect of such suspension or termination) if:

    32. In addition to the above, we may upon providing you with at least 30 days' written notice:
      1. suspend your access to the Account, in our sole discretion, determines that such suspension or termination is necessary to repair, maintain or improve the service; and/or
      2. terminate your access to the Account (including Virtual Credits), in our sole discretion, decides to cease provision of the Virtual Credits.
    33. Where we have suspended your access to your Account for any reason, you will not be able to utilize any Virtual Credits available in your Account. You will be able to resume use of your Virtual Credits when your access has been restored.
    34. Where we have terminated your access to your Account for any reason, notwithstanding anything to the contrary in these Terms of Service, all unused Virtual Credits will immediately expire, and be removed from your Account, and all unused Virtual Credits are not refundable. In this regards, you are required to spend all your Virtual Credits within the time period as may be specified by us.
    35. We will not provide any compensation arising from any expiry and removal of your Account and / or Virtual Credits from your Account.
    36. We will not provide any compensation arising from any expiry and removal of your Account and / or Virtual Credits from your Account.
    37. We reserve the right to commence any legal action against you in relation to your breach of these Terms of Service.
    38. User-Initiated Termination
      1. You may, at any time, request the deactivation / termination of your Account through your Account.
      2. Your Account will be deactivated / terminated within 30 days from the date of your request to deactivate / terminate. You shall spend all your balance within such period, failing which, all unused Virtual Credits will immediately expire, and you will not be entitled to any compensation from us arising from such expiry and removal of your Virtual Credits.

      39. DISCLAIMERS AND LIMITATION OF LIABILITY Availability of the Republic GG Points
    39. We do not guarantee that the RGG Platform and / or the Contents and Services will be uninterrupted, secure, error-free, and free from viruses or other harmful components. You agree and understand that:
      1. the availability of the RGG Platform and / or Contents and Services are subject to the availability of resources, including but not limited to network availability; and
      2. the use of the RGG Platform and / or purchase and / or subscription of the Contents and Services may be subject to any telecommunications, electronic or system failures, interruptions, or disruptions.
    40. THE RGG PLATFORM AND / OR THE CONTENTS AND SERVICES ARE PROVIDED 'AS IS'. WE GIVE NO GUARANTEE, REPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED, IN RESPECT OF ANY ACCURACY, QUALITY, COMPLETENESS, TIMELINESS, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR TITLE OF ANY SOFTWARE, INFORMATION OR DATA, DIRECTIONS, INSTRUCTIONS OR NOTICES, VIEWS, OPINIONS AND RECOMMENDATIONS AVAILABLE ON, RECEIVED FROM, TRANSMITTED TO, OR PROVIDED FROM THE RGG PLATFORM AND / OR CONTENTS AND SERVICES.
    41. NEITHER DIGI NOR ANY OF THE CONTENT PUBLISHERS, SHALL BE LIABLE IN ANY WAY FOR LOSS OR DAMAGE OF ANY KIND RESULTING FROM THE USE OR INABILITY TO USE YOUR ACCOUNT AND / OR VIRTUAL CREDITS, YOUR SUBSCRIPTIONS AND THE CONTENT AND SERVICES INCLUDING, BUT NOT LIMITED TO, LOSS OF GOODWILL, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, OR ANY AND ALL OTHER COMMERCIAL DAMAGES OR LOSSES. IN NO EVENT WILL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES, OR ANY OTHER DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH US, THE CONTENTS AND SERVICES, THE SUBSCRIPTIONS, AND ANY INFORMATION AVAILABLE IN CONNECTION THEREWITH, OR THE DELAY OR INABILITY TO USE THE CONTENTSAND SERVICES, SUBSCRIPTIONS OR ANY INFORMATION, EVEN IN THE EVENT OF OUR FAULT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR BREACH OF OUR WARRANTY AND EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

      42. INDEMNIFICATION
    42. Unless otherwise provided by applicable law, you shall indemnify us against any and all loss (including reasonable legal costs) suffered by us to any person as a result of your breach of these Terms of Services.

      43. TAX
    43. You agree to comply with any and all applicable tax laws in connection with your use of the Virtual Credits.

      44. FORCE MAJEURE
    44. We shall not be liable for any delay or failure to comply with its obligations under these Terms of Service, where the cause of such delay or failure is beyond its reasonable control. Such causes may include an act of God, riot, civil commotion, strike, lockout or other labour disturbance, fire, war, acts of foreign enemies, perils of the sea, power outage, epidemics, pandemics, network congestion, telecommunications failure, electrical power failures, government directives and/or rules or any faults, interruption or disruption of the networks of any service provider or of your equipment or the equipment of any third party.

      45. GOVERNING LAW
    45. These Terms of Service (and any non-contractual disputes/claims arising out of or in connection with them) are subject to the laws of Malaysia. Any dispute shall be resolved by referring it to the courts of Malaysia.

      46. MICELLENEOUS
    46. Entire Agreement

      These Terms of Service and other legal notices published by us on the RGG Platform shall constitute the entire agreement between you and RGG concerning your access and use of the Account and /or Virtual Credits. If any of the provisions of these Terms of Service shall be deemed invalid, void, or for any reason unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of any of the remaining provisions of these Terms of Service, which shall continue in full force and shall not affect its legality, validity and enforceability.